Exchange Policy

Our policy lasts 30 days from the date you receive your order. If 30 days have passed since you received your purchase, unfortunately, we cannot offer an exchange.

We are happy to exchange most products (see non eligible items below) within 30 days of the original shipment date. We do not offer returns or refunds for any item. Exchanges only.

Non-Returnable/Non-Exchangeable Items

The following items are not eligible for return or exchange:

Gift cards
Customizations of Alex Fitz pieces
Custom pieces of any kind

To complete your exchange, we require a receipt or other proof of purchase.

Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error will not be eligible for exchange.

For any questions, please email us at info@alexfitz.com.

Shipping Instructions

To exchange your product, please email us at info@alexfitz.com to request an insured shipping label.

Please carefully wrap and package your item to ensure it is properly protected during transport. If you choose to create your own shipping label, please consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live and current inventory availability, the time it takes for your exchanged product to reach you may vary.